Ticket #748960    

In general terms, you can reinstall purchases even after a server crash and rebuild, without needing to contact us. It just works.

I notice those orders were purchased without support. If you require personal assistance from us, please purchase maintenance renewal from the store and link the renewal to your server for each of the products that you require support for.

Go to the avspam and phpmyadmin items in the store. There is an option to select maintenance renewal. When you purchase this item, it will extend the existing expiry date by 12 months.

Alternatively, you can post to http://forum.compassnetworks.com.au/ and use post your questions there where other members of the community can provide assistance.

GK 

OK. This is a different question. This error I think is now fixed. The size of the ClamAV package increased, and I needed to increase the memory limit on newlinq.

Regarding support in general - I think there was a german -> english translation issue when Michael created that package. All of our other items in the store say "forum support only". In other words, you should send your support for any EXPIRED items to http://www.compassnetworks.com.au/ for COMMUNITY help. If you want help from Michael or I, your products must not be EXPIRED.

And to answer your other question, no you do not need to "purchase" it again. The price for support is automatically calculated. You can purchase support when you buy a new item, or you can add it later. BUT, please note if you add it later - you the expiry date will be the same. Support renewal adds 365 days to the existing expiry date only.

If you have further questions, please take them to the support forum listed above.

GK

Your mail came through, which indicates there is no problem with ip connectivity from your location to my server. Both websites are up and working from here. It is possible that something you did triggered dfix or some other protection. My advice is try again tomorrow as all dfix blocks are temporary.